IWB+Troubleshooting

=Having trouble with your ActivBoard? = Not able to calibrate? Sound not working? Pens not responding? ActivManager icon missing?

Below you should find a link to a document that can help with some basic troubleshooting. Flowcharts are included so they are easy to follow. If you are unable to solve your problems with this information, contact a curriculum tech partner or call Promethean Support. You will need the information below before calling.




 * You need to have some standard information before you can begin to troubleshoot through Promethean Support:**
 * 1) You need to know what version of the software you currently have installed. Look under ActivInspire (on the toolbar in ActivInspire), go to "About ActivInspire", and you will find the version there.
 * 2) You may need the serial number of your ActivBoard. (This can be found on the sticker on the front of the board or on a sticker on the lefthand side of the board.)
 * 3) You may need to know the version of the driver that you have installed. Look under the ActivManager icon, go to Control Panel, and the driver version will be listed under Hardware.
 * 4) Call Promethean Support (888-652-2848) with this information and they can walk through almost any software or hardware issues.